Order terms
Version 2026-08-05 · archived copy, kept unchanged as a record. The terms in force today are on the order terms page.
These terms govern every order placed with Make My UGC, whether it is a one-off order or a monthly subscription pack. By ticking the acceptance box before payment, you confirm you have read and accepted them.
Which version applies to you
Each version of these terms carries a number, shown above and made of the date it came into force. The version applicable to an order is the one in force on the day that order was paid, and it is that version alone which governs it. Later changes never apply retroactively.
To make that verifiable rather than a matter of trust, the version number is recorded in the payment record created by Stripe at the moment of purchase. That record is timestamped by Stripe and cannot be altered afterwards, by us or by anyone else. Every published version is kept online at a permanent address, so the exact wording accepted can always be produced: this page is that archive.
Subscriptions. Because a subscription continues over time, a new version can come to apply to it. Any change that materially affects the client's rights or obligations is notified by email at least thirty (30) days before it takes effect, and the client may cancel before that date. Continuing the subscription past that date constitutes acceptance of the new version. Purely formal corrections, such as a typing error or an updated address, take effect immediately.
Seller
Sarah CAILLAT, sole trader (entrepreneur individuel), trading as Make My UGC
47 Rue Vivienne, 75002 Paris, France
SIRET: 940 928 948 00022
Email: contact@make-my-ugc.com
Phone: +33 7 67 23 72 16
VAT. VAT not applicable, art. L. 223-3 of the CIBS. All prices are stated exclusive of tax and no VAT is charged.
Professional nature of the order
This service is reserved for professionals acting within the scope of their business. By placing an order, the client declares to be acting in a professional capacity; consequently, the right of withdrawal provided by consumer law for individuals does not apply.
Delivery
Videos are delivered via a download link (Google Drive), accessible for 7 days from the time it is sent. After that period the files are permanently deleted from our storage. It is the client's responsibility to download and back up their files within this window; a link that has expired can only be reissued at our discretion and is not guaranteed.
Delivery time. The stated delay (see "Estimated delivery time") is an estimate and is not guaranteed to the minute; it may vary depending on production workload or factors beyond our control, without entitlement to compensation. You will be notified by email if this occurs.
Brief. Production starts once the client has supplied the information needed to produce the videos (product, visuals, brief). Where that information is missing or incomplete, delivery times run from the date it is received.
Revisions
One free round of revisions is included for the entire order, to be requested within 7 days of receiving the videos. After this period, or for any additional revision, extra fees may apply.
Payment and refunds
Payment is due at the time of order. No refund will be granted once production has started, including in the event of cancellation by the client.
Late payment
Any sum remaining unpaid after the due date shown on the invoice automatically bears late payment interest at three times the legal interest rate in force, running from the day following that date until payment in full, without any reminder being necessary.
A fixed indemnity for recovery costs of forty euros (40 €) is also due automatically for each invoice paid late, in accordance with articles L. 441-10 and D. 441-5 of the French Commercial Code. Where the recovery costs actually incurred exceed that amount, additional compensation may be claimed on production of supporting evidence.
Subscription packs
The Momentum and Ambitious packs are monthly subscriptions, as is any custom order for which the client has chosen the monthly option. The clauses below apply to them in addition to everything above. The Discover pack and one-off custom orders are not concerned.
Term and renewal. The subscription runs for one month. It renews automatically for a further month, on the same date each month, until it is cancelled. There is no minimum commitment and no fixed-term contract.
Cancellation. The client may cancel at any time, with no notice period and no fee, from the cancellation page or through the Stripe billing portal. Cancellation takes effect at the end of the month already paid for: no further payment is taken, and the videos for the month in progress are produced and delivered as normal. The month in progress is not refunded, in whole or in part.
Pause. Instead of cancelling, the client may suspend billing for one or two months. During the pause no payment is taken and no videos are produced. The subscription resumes on its own at the end of the pause, at the same price, unless it is cancelled beforehand.
What each month includes. Each paid month covers the volume of videos stated on the pack, produced and delivered during that month. Volumes are per month and are not carried over: a month that goes unused, for whatever reason, is not added to the following month and is not refunded.
Monthly brief. At the start of each month the client is invited by email to say what should be featured. Where no instruction has been received by the 10th of the month, production goes ahead on the basis of the standing brief given at subscription. A brief that arrives after production has started applies to the following month.
Failed payment. If a monthly payment fails, production is suspended and the client has 7 days to update their payment method. Beyond that period without payment, the subscription is cancelled automatically.
Videos already delivered. Videos delivered and paid for remain permanently assigned to the client. Cancelling, pausing or a failed payment changes nothing about them: they may still be used without time limit, organically and in paid advertising.
Price of an ongoing subscription. The monthly price agreed at subscription applies for as long as the subscription continues. It may be revised no more than once in any twelve-month period. In that event the client is informed by email at least thirty (30) days beforehand and may cancel before the new price takes effect; continuing the subscription past that date constitutes acceptance.
Price revision
The prices displayed at the time of the order apply to that order and will not change once it is confirmed and paid. For future orders, prices may be revised once per calendar year, on 1 January, to reflect changes in the cost of the AI production tools and third-party services used to deliver the service. Any such revision is capped at the actual increase in those costs over the preceding twelve months, and the updated prices are published on this page at least thirty (30) days before they take effect. Orders placed before the effective date remain at the previous price.
Usage rights
Once the order is delivered and paid for, the videos are permanently assigned to the client, who may use them without time limit both organically (social media, website) and in paid advertising.
Nature of AI-generated content
The videos are produced using artificial intelligence tools. The client acknowledges the following.
Imperfections. Every video is reviewed by hand before delivery, and anything that does not meet the standard is regenerated rather than sent. Even so, artificial intelligence can leave slight visual imperfections that survive that check. The included round of revisions exists to correct any the client spots. Once the client has accepted delivery, or once the 7-day revision window has passed, the videos are deemed compliant with the order.
Extent of the rights assigned. We assign to the client every right we hold over the delivered videos. However, we give no warranty that content generated by artificial intelligence attracts copyright protection under applicable law, nor that a third party could not independently produce comparable content. The client is free to use the videos, but may not be able to prevent others from using similar ones.
No exclusivity. We work for several clients, which may include brands operating in the same sector. Nothing in these terms grants exclusivity over a style, a format or a market, unless separately agreed in writing.
Third-party tools. Production depends on AI services operated by third parties. Should one of them modify, restrict or discontinue its service, we may have to adapt the technical characteristics of the videos, without this constituting a failure to perform.
Results and performance
We undertake to produce and deliver the videos ordered, with reasonable skill and care. We give no warranty whatsoever as to the results obtained: number of views, engagement, subscribers, click-through rate, conversions, sales, cost per acquisition or return on advertising spend.
Those outcomes depend on factors outside our control: the product itself, its price, the targeting and budget chosen by the client, the state of the market, competition, and the algorithms of the publishing platforms. No refund, discount or additional production may be claimed on the ground that a campaign underperformed.
Publishing platforms
We do not guarantee that a platform (Meta, TikTok, YouTube, Google or any other) will accept, publish or keep online the videos delivered, nor that the client's account will not be restricted or suspended. Moderation and advertising-policy decisions belong solely to those platforms and are taken independently of us.
Confidentiality and promotional use
Materials supplied by the client (photographs, videos, briefs, product information) are used solely to produce the order. They are never resold, licensed, or shared with any third party other than the service providers strictly necessary to deliver the order.
Right to showcase. By placing an order, the client authorises Make My UGC to present the delivered videos, the client's brand and product, and a description of the work carried out, in its portfolio, on its website, in commercial presentations, and on social media including LinkedIn, where the process and the finished videos may be published to promote Make My UGC. No fee is due for this use.
Two limits to that right. Products that have not yet been released to the public are never shown before their public launch. And the client may object at any time, before or after publication, by writing to contact@make-my-ugc.com: the content concerned is then withdrawn within a reasonable time, with no justification required and no effect on the rest of the order.
Any information the client expressly designates as confidential in writing remains confidential and is excluded from the right to showcase. This obligation survives the completion of the order.
Client's warranty on provided materials
The client warrants holding all necessary rights over the product, brand, visuals, and brief provided to us. The client shall indemnify us against any claim, action, or judgment resulting from a third-party rights violation (trademark, image, copyright) related to the materials provided.
Order refusal
We reserve the right to refuse or cancel any order whose product or brief is illegal, unethical, or infringes on third parties. In this case, the client is fully refunded. Where a subscription is concerned, it is terminated immediately and the month in progress is refunded.
Limitation of liability
Our undertaking is one of means, not of result. Our liability may only be engaged in the event of proven fault on our part, and solely for direct damage.
Excluded in all cases: indirect damage, loss of profit, loss of turnover, loss of opportunity, loss of data, commercial or reputational harm, and any advertising budget spent by the client.
Cap. Should our liability be engaged, all heads of loss taken together, it is limited to the sums actually paid by the client for the order concerned. For a subscription, it is limited to the amount of the last monthly payment made.
Force majeure
Neither party may be held liable for a failure to perform caused by an event beyond its control. This includes, without limitation, the interruption, restriction, modification or discontinuation of the artificial intelligence services used in production, the failure of a hosting or file-delivery provider, and any outage of the electricity or telecommunications networks. Delivery times are suspended for as long as the event lasts. Should it last more than thirty (30) days, either party may terminate the order concerned, and any sum paid for a service not yet delivered is refunded.
Publishing responsibility
The client is solely responsible for complying with the legal obligations applicable to the publication of the delivered videos, notably advertising disclosures (commercial content, paid partnership) and AI-generated content disclosures required by applicable regulations; these obligations vary by country of publication and it is the client's responsibility to inform themselves of those applicable to their market. We decline all responsibility in the event of the client's failure to comply with these obligations.
Personal data
The information provided (email, phone, product URL) is used solely to process the order, is never shared with third parties, and can be deleted upon the client's request. Full details are set out in the legal notice and privacy policy.
Governing law and jurisdiction
These terms are governed by French law. Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the Paris courts.